A help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in.

  • Work more efficiently
  • Multitask smarter, even on the go
  • One place for all requests
  • Customize to meet your needs
  • Analyze trends, improve overall workflow
  • Prioritize important tasks
  • Auto-assign help desk tickets
  • Better establish expectations with due dates
  • Don’t reinvent the wheel
  • Show what your worth